Skip to main content
milly logo
Tactical · prose B12 For Buyers · Carrier Due Diligence

Carrier appointment durability — the tenure signal.

A 20-year carrier relationship is not the same asset as a 2-year one, and the market has only recently started to price the difference. Tenure is earned trust: a long appointment has survived a full commercial cycle — hard markets, soft markets, claim events, carrier reorganizations — and carries the underwriting latitude that goes with it. A short one may still be valuable, but it hasn't been tested.

Carrier appointments are not all equal, and tenure is the most direct way to tell them apart. A 20-year appointment has earned the carrier's trust through a full commercial cycle; a 2-year appointment hasn't. The implications are tangible — long-tenured agencies receive better underwriting treatment, priority quote turnaround, and deeper conversations about appetite changes, and tenure correlates with earned authority: binding scope, contingency tier eligibility, and specialty product access all expand as carriers extend more latitude to agencies they've watched perform. Buying a long-tenured book is buying that accumulated latitude alongside the book itself.

§ 01 · The distributionAnchor, middle, recent.

Tenure in a typical book isn't uniform — three clusters emerge. Anchor appointments are the top three to five carriers, usually the longest-tenured at 10 to 25 years; they define the agency's operating model and underwriting culture. Middle-tier appointments run 5 to 15 years, added during the growth phase — solid but not yet at anchor status. Recent appointments are the last one to five years, added for market changes, client needs, or new producers — operational but unproven. The anchor-middle-recent shape is normal; what buyers scrutinize is its silhouette. A book whose top carriers are all under five years is a very different asset than one with deep anchors, and a book with no recent appointments at all may signal that the agency has stopped investing in carrier expansion — a forward-looking concern even when the current profile looks healthy.

§ 02 · Quantifying the signalThree metrics.

MetricHow to compute it
Weighted-average tenureEach carrier's tenure × premium share, summed — 12+ strong, under 5 a young book
Top-carrier tenureTenure of the top three by premium — the anchor test
Tenure concentrationShare of premium written through carriers with 10+ years

The three together give a defensible tenure profile, and they map onto a valuation band. Deep-tenure books — 12+ year weighted average, anchors all 15+ — trade at the top of the comparable range; mixed-tenure books — 8 to 12 year average, anchors mostly 10+ — at the middle, with standard diligence; shallow-tenure books — under 8 years, or some anchors under five — trade at the bottom or require additional seller support, typically earnouts, extended transition periods, or specific producer-retention commitments. The bands compound with other signals: a shallow-tenure book with rising loss ratios is a different deal than a shallow-tenure book with clean ratios and a clear strategic-expansion narrative.

§ 03 · When short tenure is fineThree explanations.

Short tenure is a flag, not automatically a problem, and three contexts resolve it. Recent expansion — entering a new line of business, a new region, or onboarding a specialty producer — accumulates short-tenured appointments by design, and the strategic logic matters more than the tenure math. Carrier consolidation periodically resets the clock: an appointment migrated from a recently acquired carrier to the acquiring group's paper shows as short-tenured even though the underlying relationship is much older. And deliberate refresh — sophisticated agencies rotating relationships to refresh appetite, consolidate volume, or exit underperformers — can create apparent tenure weakness that actually reflects active portfolio management. The diligence test is simple: does the short tenure have an explainable business reason? When it does, the flag is resolved; when it doesn't, the flag stands.

§ 04 · Tenure predicts consent riskWork the short ones first.

Journal axiom · 1 of 2

Tenure predicts how the change-of-control consent will go. Long-tenured carriers approve quickly and maintain authority; short-tenured carriers treat the sale as a re-qualification event, with added documentation, audit, or reduced authority scope. So allocate senior carrier attention to the short-tenured appointments first — even when they're not the largest by premium, they carry the highest consent-process risk.

This is the counter-intuitive move that the tenure profile unlocks. The instinct is to sequence consent outreach by premium size, but the risk isn't concentrated there — it's concentrated in the relationships the acquiring entity hasn't yet earned. A long-tenured anchor has institutional weight that the change of control doesn't easily disturb; a recent appointment may not have enough performance history for the carrier to extend the same latitude to a new owner. Reading the tenure distribution before the consent process tells the buyer exactly where to spend the scarce senior-relationship capital, and it's the difference between a clean transfer and a re-qualification that quietly narrows the book on day one.

Terminology on this shelf

Appointment durability
The length of continuous time an agency has held a carrier appointment — a direct measure of earned trust.
Anchor appointment
A top-three carrier with 10+ years (often 15–25) that defines the agency's underwriting culture.
Weighted-average tenure
Each carrier's tenure weighted by premium share, summed — the headline tenure metric.
Deep / mixed / shallow bands
The 12+ / 8–12 / under-8 weighted-average tiers that position the book in its comparable range.
Tenure reset
An apparent tenure reduction caused by carrier consolidation rather than relationship weakness.
Earned authority
The binding scope, contingency eligibility, and specialty access carriers extend to long-tenured agencies.

From the buyer theme

One piece every other Tuesday.

The next long-form piece in your inbox the morning it goes live. No marketing. Unsubscribe in one click.

Anonymous by default · One click to unsubscribe